Is it genuine or a scam? NHS Test and Trace contact

If you are contacted by NHS Test and Trace, contact tracers will:

  • call you from 0300 013 5000
  • send you text messages from ‘NHStracing’
  • ask you to sign into the NHS test and trace contact-tracing website

Contact tracers will never:

  • ask you to dial a premium rate number to speak to us (for example, those starting 09 or 087)
  • ask you to make any form of payment or purchase a product or any kind
  • ask for any details about your bank account
  • ask for your social media identities or login details, or those of your contacts
  • ask you for any passwords or PINs, or ask you to set up any passwords or PINs over the phone
  • disclose any of your personal or medical information to your contacts
  • provide medical advice on the treatment of any potential coronavirus symptoms
  • ask you to download any software to your PC or ask you to hand over control of your PC, smartphone or tablet to anyone else
  • ask you to access any website that does not belong to the government or NHS

PAYadvice.UK 3/7/2020

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