HMRC’s Customer Compliance Group (CCG) have introduced a set of Compliance Professional Standards. The Standards set out how HMRC should apply the HMRC Charter and Civil Service values in their compliance activity. They are being shared to be open and transparent with about how they aim to work.
The main objective of the Standards is to clearly set out the way they will behave and act when conducting any form of compliance work. The Standards play a vital role in helping HMRC become a trusted and a modern tax department.
When they talk about professionalism, HMRC mean doing the right things in the right way, at the right time to get the right outcomes.
There are 4 Compliance Professional Standards, each underpinned by an expectation and 6 key requirements:
- Getting things right
- Being aware of our customers’ situation
- Being responsive – communicating with customers
- Treating customers fairly
“I am accountable for the professionalism and accuracy of my work. I act in accordance with the HMRC and Civil Service values to help me deliver my commitments under the HMRC Charter.” (Compliance staff)
PAYadvice.UK 5/8/2024