New app for GOV.UK announced

Plans to make it easier for the public to access online government services via an app have been announced.

The plans mean that the public will no longer have to remember multiple usernames and passwords to access services such as free school meals, support for disabled family members and changing driver licence details in the future.

The new app will allow people to access services much more easily, instead of having to go through multiple online processes. It will give users the option to use the technology in their smartphones to quickly access government services online via GOV.UK.

Currently, there are 191 different ways for people to set up a variety of accounts to access different services on GOV.UK, with 44 different sign-in methods. This is in stark contrast to the private sector, where people expect to be able to log into and access a variety of different services via their smartphone.

Chancellor of the Duchy of Lancaster Steve Barclay:

Now more than ever, it is important that government responds to people’s heightened expectations about the services they use.

During the pandemic, people have had to interact with public services in a variety of new ways, including the NHS app and the vaccine booking service.

People rightly expect government to be data driven and digitally literate, and this will be a priority for me in my new role.

The Government Digital Service (GDS) is working to make sure as many services as possible can be utilised. Developed with data security at its heart, following robust data protection principles to make sure users remain in control of their data. Use is optional, with people still able to access government services in different ways if they prefer.

PAYadvice.UK 15/10/2021

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