Chris Law MP (SNP) asked a parliamentary question on 2nd February 2021:
To ask the Chancellor of the Exchequer, what the average time taken is for investigating and resolving an incorrectly refused Coronavirus Job Retention Scheme claim.
In response Jesse Norman (MP) of HM Treasury answered on 9th February 2021:
In order to decide if a case has been incorrectly refused, HMRC must obtain evidence of alleged errors and investigate them. Cases differ widely, and the time taken to resolve a case will vary depending on the circumstances and complexity.
HMRC have received a total of 7,293 complaints (up to 4 February 2021) relating to the Coronavirus Job Retention Scheme. Of this figure, 374 have been upheld, 225 have been partially upheld, and 5,579 have been rejected. A further 1,115 claims are currently being investigated.